Refund policy

Refund Policy

Cancellation
Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days of receiving the goods. The returning of goods is your responsibility and they must be returned to us in the same condition they were received, with the original packaging.

Returns Policy
DO NOT SEND WITH EVRI

If you wish to cancel your order and return it to us, you must let us know within 14 days of receiving your parcel. You will then need to return the order to us, in its original packaging and at your own expense, within 14 days, and include your order number inside the package/box. If your order is in a branded box please do not write on the outside, as this is part of the product and reduces any resale value. Please use a reputable courier with insured postage and tracking. Once we have received the order back, we will inspect it and issue a refund within 14 working days, less any reasonable costs incurred by us as a business, such as credit card charges, website fees, or postage costs.

Refunds
Where a refund is agreed, it may be subject to the deduction of any reasonable costs already incurred by the business in processing the order. This can include, but is not limited to, payment processing fees, packaging materials, and transportation or courier costs. Any such deductions will reflect actual costs incurred and will be clearly explained where applicable.

In the unlikely event that an item is returned to us in an unsuitable condition, you are free to arrange for the item to be sent back to you. Please arrange the collection yourself within a reasonable timeframe. In this case, we will not refund you. If we do not receive the cancelled order back, we may arrange to have it collected at your cost.

All refunds will be processed within 14 working days.

All pictures shown are for illustration purposes only and show the features and colours as best as possible. Actual products may vary.

Our Returns Address:
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Unit 2, Holt Court
Pendle Street
Nelson
BB9 7EB